Unified Communications & Collaboration Summit 2021 by Wildix

Milan, February 3, 2020 – The exponential spread of Cloud-based services requires SIs worldwide to immediately begin changing to As-a-Service sales models. The market demands that businesses move at a rigorous pace, and the decline of traditional sales models threatens to leave many players in the IT industry bankrupt. Every year, thousands of companies are forced to close their doors due to competition from major global brands that bypass installers and bring Cloud offerings directly to end-users. It is therefore pivotal that SIs and MSPs unite under an international brand that can offer a solid, secure partnership and convert their customers to the most complete As-as-Service solutions available.

This is the message that Steve Osler (CEO of Wildix) and Robert Cooper (General Manager of Wildix USA) delivered to the UCC Summit’s audience, which consisted of over 400 MSPs and SIs from around the globe.

New “weapons” were presented to Partners in the audience, directly from Wildix’s Research and Development department. First, there was Wizyconf, the first professional easy-to-use video conference station, which has now made an incredible leap forward thanks to the addition of touchscreen monitors.

Wizyconf runs on Chrome OS and takes advantage of WebRTC technology, allowing it to instantly fix problems with updates or driver compatibility. Designed to be approachable even for non-tech savvy audiences (its conference rooms take only 30 seconds to configure), Wizyconf is also the most secure conference station on the market, as its technology guarantees complete protection against any form of hacking.

The Wizyconf unit consists of two webcams. The first is a 4K Ultra HD static device with a wide viewing angle of 120 degrees and a high-quality autofocus function. The second camera is a PTZ device with 12X optical zoom that has now become “smart”; it automatically zooms in on the person who is talking and will follow their movements within the conference room.

The unit’s two HD microphones provide exceptional audio quality, feature an inconspicuous design and can be installed on the ceiling or a desk.

Wizyconf connects workspaces and creates interactive virtual environments where people can collaborate, share documents, talk and see one another. This all comes complete with the assurance of integrated hardware and software and the security of Wildix’s 100% secure-by-design technology.

The new Wizyconf design presented simultaneously in Barcelona and Dallas is the first professional, easy-to-use video conference station on the market, and the unit can also create shared virtual work environments that users can access within just 30 seconds.

Wildix is the first UCC system to increase productivity and efficiency for Partners and customers. That’s why Osler’s team has added new features to their most powerful weapon: Wildix Kite, the first professional WebRTC-based solution for business-oriented communication that brings UCC directly to the customer’s website. What does this mean? It means that, with Kite, a website’s visitors can call, video call, screen share, send documents and chat with the corporate figure they are looking for without wasting time going through a PBX. Kite shows each contact person’s current status (available, busy, absent, on call or in conference) and puts the customer in touch with them through a simple click.

Today, Kite has been enhanced with SMS notifications. If a contacted customer does not answer their mobile phone, this new feature will automatically send them an SMS notification containing a link where they can communicate through Kite.

Another decisive update presented during the UCC Summit 2020 concerns mobile devices.

“Unified Communication must function mobily,” explained Dimitri Osler, CTO, “otherwise we can’t really talk about UCC.”

That’s why Wildix is unveiling implementations within the Collaboration App, an application for iOS and Android, that allow tens of thousands of customers to work from any location each and every day.

After the new, elegant and understated design was introduced in early 2019, the layout was finally shared in full in 2020. The Collaboration App will now launch with a Group Chat feature, ensuring that you won’t miss a single update from your team. It will be possible to create groups, forward messages, send reactions (likes, dislikes, etc.) and tag members during a conversation, with the software from both Android smartphones and iOS devices fully syncing with the desktop version.

Document sharing has also been improved to allow users to upload files directly from their smartphone’s galleries or archives. Furthermore, chat history will be easy to access, as is usually the case on the desktop.

A gem of a feature has also arrived for iOS smartphone users: now, iPhone users can manage a videoconference directly from their Safari browser. The capabilities included in iPhone-managed videoconferences are the same ones available on the PC, such as a camera (the smartphone’s built-in device) as well as screen and document sharing.